Questions
A few things couples ask us.
Everything couples usually ask us. Can't find yours? Message us on WhatsApp — we're happy to help.
The process
How do we begin?
Most couples start with a free 15-minute story call — book a time online or ask us on WhatsApp. After the call we send a secure Razorpay link for the 50% advance, and your story is on our calendar.
Can we reserve our date before the call?
Yes. Message us on WhatsApp and we'll send the 50% advance link to hold your date; we'll have your story call after. Your advance stays fully refundable until the story call is completed.
What happens on the story call?
We listen. How you met, the places that matter to you, your families, the mood you'd like — and the practical details: names, date, venue, timings and the language for your invite text. It's relaxed and unhurried.
What do you need from us?
8–15 photos of the two of you, your story (how you met, places you love, little details), and the invite text — names, date, venue and timings. We'll talk it all through on your free 15-minute story call.
Can we reschedule the story call?
Of course — free of charge if you let us know on WhatsApp at least 24 hours before. For later changes, just message us and we'll find a time.
Photos & privacy
What kind of photos work best?
Clear photos where your faces are easy to see — a mix of close-ups and full-length shots, in good light. Everyday phone photos are perfect. Please only share photos you have permission to use.
What happens to our photos afterwards?
We use them to make your invite. Your photos, story details and project files are deleted from our systems and from the AI tools we use within 30 days of final delivery, or sooner on request. We keep your finished film for 6 months so you can download it again, or delete it sooner on request. We only feature a couple's invite in our portfolio or ads with their written permission.
Languages
Which languages can the invite text be in?
English, Hindi or Marathi — at no extra cost. Tell us on the story call and share the exact wording you'd like, or we can help you shape it.
Timeline & rush
How long does it take?
Your invite is ready in 5–7 working days after your story call is completed and your photos are received. Need it sooner? Rush delivery (+₹1,999) delivers it within 24 hours of your story call.
How does rush delivery work?
For +₹1,999, your invite is delivered within 24 hours of your story call. The rush fee is paid in full with the advance, and it's fully refundable, like the advance, until your story call is completed.
When should we send our invite?
A good rule of thumb is four to eight weeks before the wedding, with a gentle reminder closer to the day. Start with us a little earlier than that so there's time for your story call and revisions.
Revisions
What if we'd like changes?
2 rounds of revisions are included — send your requests within 7 days of delivery. Extra rounds are ₹499 each. Please check names, dates and venues carefully at each round.
Payments & refunds
How do we pay?
There's no payment on this website. We send a secure Razorpay link on WhatsApp for a 50% advance (UPI, Cards, Net banking, Wallets), and the balance is due before final delivery. All our prices are inclusive of all taxes, and your advance is fully refundable until your story call is completed.
What if we need to cancel?
Message us on WhatsApp or email. Your advance — and the rush fee, if you chose rush delivery — is fully refundable until your story call is completed, which is when production begins. After that, the advance is non-refundable. We initiate an approved refund within 7 working days to your original payment method through Razorpay; your bank may take a further 5–7 working days to show it.
AI & how it's made
Is the video made with AI?
Yes — and we're open about it. Your invite is crafted with AI-powered cinematic tools and a human creative team, using your photos and story. Nothing is filmed: the scenes and your likenesses are generated from your photos, so they may not be exact. Our team writes, directs and refines every frame with you.
Do the AI tools use our photos for training?
We create films using third-party AI generation tools, such as Higgsfield. Under those providers' standard terms, content uploaded to them may be used to improve their AI models. We don't train any models of our own on your photos, we upload only what's needed, and we delete your uploads from these tools after your order is complete, which stops any further use from then on. Please only send photos you have permission to share.
Am I chatting with a person on WhatsApp?
Some of our WhatsApp replies come from an AI-powered assistant that answers common questions, shares samples, books calls and sends payment links. You can ask to speak to a person at any time, and someone from our team will take over.
Is the music licensed?
Yes. We use licensed or royalty-free music, so you can share your invite freely for personal use.
Delivery & sharing
How do we receive the finished invite?
As a vertical 9:16 MP4 of up to 60 seconds, sent on WhatsApp or as a download link — ready to forward to family groups and post on Instagram. You may share it anywhere for personal use. Nothing is shipped; it's all digital.
When can we reach you?
We're on WhatsApp and phone Monday–Saturday, 10 am–7 pm IST. Messages outside those hours are answered the next working day.
Personal invitations. Lasting feelings.
Let’s begin your story.
Say hello on WhatsApp, or book a free 15-minute story call. No pressure — just a conversation about the two of you.
Prefer to write? Leave us a little note

